Cancellation & Refund Policy

Cancellation & Refund Policy

We love our customers to have a great experience with us but if you happen to cancel your booking, our simple cancellation process makes sure you receive a quick confirmation and fast refunds. Our standard check out time is 11.00 A.M

IF you cancel 24 hour in advance you get 100 % refund

We will fully refund any booking cancelled up to 24 hours prior to scheduled check in date. For any cancellation within 24 hours of scheduled check-in, the complete booking amount shall be deducted as cancellation charges.

On the date of check-in

In case you decide to cancel a booking after scheduled check-in time or do not show up at the hotel, the complete booking amount shall be deducted as cancellation/no show charges.

For bookings of 4 or more rooms –

You need to pay at least 25% of the booking amount as advance to make a booking for 4 or more rooms.

On the date of check-in

In case you do not show up at the hotel, no refund is applicable on the booking.

Payment Policy

For bookings of more than 7 nights, guests have to settle all outstanding payments on a weekly basis. Hotel will be unable to provide further accommodation prior to settlement of the outstanding amount.

Hotel Specific Policies

Hotel specific amenities are captured on the website and the app. Guests are advised to refer the same while booking.

Some hotels may deny entry of visitors to rooms. Please confirm with the hotel before inviting visitors into the rooms.

You agree and represent that you will use referral method

Need help?

Contact us at hotelmilandx@gmail.com for questions related to refunds and returns.